Help and Guidance

Some help and guidance for our Mortgage & Savings Members

For General FAQ’S for savers and borrowers, please visit our dedicated FAQ’S page.

What matters to us most is you, our members. Our members are at the heart of everything we do, therefore, helping you keep your money safe, and protecting you from scams and fraudulent activity is of utmost important to us. No matter what happens, we’ll never call, text or email you asking you to move your money to another account or for your Savings Account details.

Don’t forget you can always access your money through our Online Services (If applicable to your account)– it’s easy, safe and secure.

All four of our branches; Harpenden, Radlett, Tring and Leighton Buzzard currently have the opening hours displayed on their individual pages.

Our Head Office is open and operating from 9am - 5pm from Monday to Friday.

If you have any questions or problems that you would like to discuss with us, please do contact a member of our team on one of the following numbers:

Mortgages: 01582 463133 Savings: 01582 765411

Currently we have no restrictions in place in relation to Coronavirus. If you do have any issues in relation to Covid and our services, please contact the relevant team.  

Last updated: (Wednesday 19th May 2022)

Some helpful advice to protect yourself from fraud

Criminals will use many exceptional circumstances, such as the recent COVID-19 situation, as a chance to pose as employees of a genuine organisation, such as building society / bank staff and police officers and target you for fraud scams.

They often use pressure tactics to stop you thinking about want they want you to do for them. To be clear, the Society will never:

  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Individuals who approach you saying that they are Building Society employees and who pressurise you in the ways outlined above, are criminals.

You must:

  • Stop- Take a moment to think.
  • Challenge– Don’t be afraid to ask questions or say “No” and end the conversation.
  • Protect– Contact the Building Society or the Bank from which you have made a payment immediately - if you think that you have been the victim of fraud.
Take Five - protection from common fraud

There is also the Take Five national awareness led by UK Finance and backed by Her Majesty's delivered with, and through, a range of partners in the UK payments industry. They offer lots of hints and tips and they provide straight-forward and impartial advice on financial fraud prevention.

The campaign urges you to stop and consider whether a situation is genuine – to stop and think if what you’re being told really makes sense.

Visit our Protection from Common Fraud page for their advice and to access the helpful material they provide.

Action to take
If you think you have been the victim of fraud you should report this to Action Fraud on 0300 123 2040 or visit actionfraud.police.uk

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